04.04.2023

FAQ - Is it a real person or AI talking to my customers?

IT Services Provider

A common question we get from potential customers is, are your operators' real people or AI?

At Visitor Chat we offer 24/7 managed live chat operated by human chatters - a service where a team of trained customer support agents or live chat operators are available around the clock to assist website visitors through live chat.

Here are some benefits of 24/7 managed live chat operated by human chatters:

Improved customer experience: With a 24/7 live chat service, customers can reach out to the company at any time and receive immediate assistance. This can help improve customer satisfaction and loyalty.
Increased sales and conversions: When customers can get their questions answered immediately through live chat, they are more likely to make a purchase or convert.
Increased efficiency: By outsourcing live chat services to a team of trained operators, companies can focus on their core competencies and improve overall efficiency.
Cost-effective: Outsourcing live chat services can be more cost-effective than hiring and training in-house staff.
Valuable customer insights: Live chat operators can gather valuable insights about customer behavior, preferences, and pain points, which can help companies improve their products and services.

Overall, 24/7 managed live chat operated by human chatters is a powerful tool for companies looking to improve customer support, increase sales and conversions, and gain valuable customer insights.
Please do get in touch should you have other questions about Live Chat solutions.

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Philip Tissot

Visitor Chat

IT Services Provider

Visitor Chat, an award winning firm, is the UK’s leading supplier of industry specific, managed live chat services. The company conducts over 1 million interactions per year for its client base. The…